Reservations Agent Job Description
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We are looking for experienced Reservations Agent to join our Rixos The Palm Dubai team.
Main responsibilities:
- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to book and block all rooms according to required standards and monitor all special reservations
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
About Jobs Opportunities:
- Name of Company: Rixos The Palm Hotel and Suites Dubai
- Primary Sector: Leisure and Tourism
- Job Profile: Reservations Agent
- Salary: Salaries posted Anonymous by Rixos The Palm Recruiting
- Name of Recruitment: Saniya Khanum
- Job Location: Jobs In Dubai
- Job Type: Full time
- Nationality: Selective
- Education: Equivalent Degree Diploma Holders
- Experience: Mandatory
- Benefits: As Per UAE Labor Law
- Last Updated on: 18th November 2021
Requirements:
- Experience working as a Reservation Agent in 5* Hotels
- English language fluency is a must
- Customer-service experience.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft office suite.
- Data entry experience.
- Flexible working hours.
How to Apply:
Email CV to: [email protected]
Subject Email: Job Profile | Job ID
Reservations Agent | 95477005
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