Career Opportunity – Service Agent at Gulf Court Hotel Business Bay
Gulf Court Hotel Business Bay
Aspiring to advance your career in Dubai’s thriving hospitality sector? Gulf Court Hotel Business Bay is seeking Service Agents to join its energetic team committed to delivering exceptional guest service. Located in the heart of Business Bay, the hotel places you within easy reach of Dubai’s most celebrated landmarks, from the bustling Dubai Mall to the architectural wonder of the Burj Khalifa.
About Gulf Court Hotel Business Bay
Ideally located in Business Bay, Gulf Court Hotel pairs affordable luxury with convenience. Guests enjoy quick access to commercial districts and key attractions, plus a short drive from Dubai International Airport. The hotel features 270 thoughtfully designed rooms and suites, multiple dining venues, a pool, gym, spa facilities, and versatile meeting spaces equipped with modern A/V technology.
Website: https://www.gulfcourthotelbusinessbay.com/
Role Overview — At Your Service Agent
What You’ll Do
As an At Your Service Agent, you are the first point of contact for guest requests across phone, email, and messaging channels. Within the Gulf Court Hotel Business Bay Job Vacancies – Service Agent role, you’ll coordinate information between Front Office, Housekeeping, Engineering, and F&B to resolve queries quickly and professionally.
As an At Your Service Agent, you are the first point of contact for guest requests across phone, email, and messaging channels. You’ll coordinate information between Front Office, Housekeeping, Engineering, and F&B to resolve queries quickly and professionally.
| Responsibilities |
|---|
| Answer and route calls/messages with accuracy and warmth |
| Log requests, follow up proactively, and close service tickets |
| Provide hotel, dining, and local area information |
| Support upselling (rooms, dining, spa) where appropriate |
| Escalate complex issues to supervisors with clear notes |
What You’ll Bring
| Requirement |
|---|
| Strong command of English; knowledge of additional languages will be an advantage. |
| Strong customer service mindset and problem-solving ability. |
| Confident phone etiquette and active listening skills. |
| Solid attention to detail and accurate data entry. |
| Flexibility for shifts, weekends, and holidays. |
| Previous front office or call center experience is an advantage. |
Why Join Gulf Court Hotel Business Bay
A Culture of Service Excellence
You’ll work with a supportive team committed to fast, friendly, and reliable service. Training focuses on service recovery, cross-department coordination, and guest engagement, helping you grow in Front Office and Rooms Division paths.
Growth & Development
The hotel’s diverse operations—from restaurants like Al Waha and Naisa Oriental to venues such as Sports On 4, The Canal Lounge, The Other Office Karaoke, and Café Delices—offer broad exposure and advancement opportunities within hospitality operations.
Facilities You’ll Be Proud to Represent
From modern meeting rooms to wellness facilities (pool, gym, jacuzzi, sauna, spa, beauty centre), the property blends convenience and comfort—giving you strong talking points when assisting guests and recommending experiences.
How to Apply
Send your updated CV with a brief cover note to ays@gulfcourthotelbusinessbay.com. Use the subject line: Application – At Your Service Agent. Candidates who successfully pass the initial screening will be contacted and invited to move forward in the recruitment process.
Tips to Strengthen Your Application
| Key Points to Include |
|---|
| Highlight call handling, CRM/ticketing tools, or PBX experience. |
| Showcase examples of resolving guest issues with measurable outcomes. |
| Include language proficiencies and any upselling achievements. |
| Ensure your CV is concise, error-free, and tailored to the role. |
Location Advantage
Conveniently located in Business Bay, the hotel provides excellent access to Downtown Dubai, key business districts, and lifestyle destinations, making it an ideal setting for both career advancement and everyday convenience.
To apply for this job email your details to ays@gulfcourthotelbusinessbay.com