Call Centre Job Openings in UAE – Apply at EFS Staffing Solutions

EFS Staffing Solutions is seeking dynamic and customer-focused Call Centre Agents to join a leading property developer in the UAE. If you have excellent communication skills and a passion for delivering top-notch customer service, this opportunity is for you!

Job Role Description

Call center agents in this position typically handle primary customer interactions. They serve as the initial contact point for service inquiries and complaints. Their core responsibilities include:

Customer Service Functions

• Managing incoming customer communications across various channels (phone, email, live chat)
• Implementing first-contact resolution protocols to address customer needs effectively
• Documenting and categorizing service issues while following established escalation procedures
• Analyzing customer concerns to determine appropriate solutions within company guidelines

Employment Requirements

Candidates for these positions generally need to meet the following criteria:

Professional Qualifications

• Minimum 12 months of experience in business process outsourcing or customer contact centers
• Demonstrated proficiency in both English and Arabic languages (spoken and written forms)
• Current legal authorization to work in the United Arab Emirates

Preferred Competencies

• Proficiency in CRM systems to efficiently track and manage customer interactions.
• Strong multitasking abilities, enabling the handling of multiple inquiries while maintaining service quality.
• Expertise in conflict resolution strategies, ensuring effective communication and problem-solving in challenging situations.
• Comprehensive understanding of UAE consumer rights and protection laws, allowing for compliance with local regulations and best practices.

Application Process

Interested candidates seeking employment opportunities may submit their qualifications for consideration through the company’s designated recruitment channels. The selection process typically involves review of submitted professional documentation, including comprehensive curriculum vitae.

For position inquiries and application procedures:

• Prospective applicants should prepare current professional credentials
• Submission materials must include complete career history documentation
• All applications undergo standard review and vetting processes

✉️ Send your CV to: efsstaffing.recruit@efsme.com