Concentrix Corporation, known as CNXC, is a leading global provider of customer experience (CX) solutions and technologies. The company improves business performance for some of the world’s best brands for the best customers. For this reason, Concentrix Dubai employs staff to provide a better next-generation customer experience with customers.
About the Company
The company strives to help clients see the world’s challenges differently to create innovative solutions. In this case, an excellent experience that drives performance even better. Approach the company through a unique, holistic and results-focused way of working. As a result, client businesses are working more innovatively, more efficiently, and more in tune with the world’s growth.
Not only that, but the company doesn’t just design the CX solution— more than that, the company tries to integrate it, manage it, and continue to innovate to grow the client’s business. In this case, the company serves CX consulting, Digital Design, CX Operations, CX Technology, and many more. So, the company strives to provide a great customer experience.
Career Opportunity at the Company
Name of Company: Concentrix
Primary Sector: Customer Engagement and Business Performance
Job Profile: 5 Open Jobs
Salary: Salaries posted anonymously by Concentrix Recruiting
Name of Recruitment: Concentrix | Find Your New Career
Job Location: Jobs In Dubai | Abu Dhabi
Job Type: Full time
Education: Equivalent Degree/Diploma Holders
Benefits: As Per UAE Labor Law
Last Updated on: 6h September 2023
- Coinbase – Social Media Support
Social Media Experts engage with customers to provide feedback and identify professional resolutions. Successful candidates will have a strong customer focus with the ability to use online resources and templates to tailor their responses to meet the customer’s individual needs for Concentrix Dubai.
The company’s Social Media specialists will support multiple contacts for customers across various Social Media applications, including Twitter, Facebook, and other more traditional forums and channels – email and chat. In this case, the candidate who applies must be responsible for researching and posting articles based on followers’ interests.
The ideal candidate for this position is an enthusiastic Social Media user with a passion for customer service. Candidates must also have a professional response to user comments and questions on social media as per the company’s services. In addition, you also have to communicate effectively with customers. Also, fluency in spoken and written English is a plus.
- Trainer Content Moderator
This position is responsible for using company services in client-defined training processes, procedures and tools. Then, this position must also ensure the completion and continuous action of training to maximize internal and external training. Another task, the moderator of the coaching content, is also obliged to monitor the completion targets of Concentrix Dubai.
The requirement to get this position is a minimum D3 education in any field. However, a strong candidate with three experiences in process training is preferred. In this case, you must have the ability to work under pressure and good communication. Advanced knowledge of Microsoft Office is required to apply for this position.
- RTA / RTFM
The job description for this position is to analyze the volume of work on time. In addition, you have to handle effective daily workflow administration to achieve the best level of service. In this case, the job requirement is a minimum of 1-year experience as an RTA or WFM analyst. Also, you must understand the concepts and theories of labor management in the contact center field.
- Content Moderators
The essential function of this task is to ensure that services to customers meet the Contract Key Performance Indicators (‘KPI’). This position must also clarify customer requirements, and use decision support tools and resources to provide the ideal resolution for the customer. The company also offers additional products and services in its call tracking database.
The profile of candidates who can apply for this job at Concentrix Dubai is a high school diploma with three to six months of relevant experience. Then, strong computer navigation skills and PC Knowledge will be a plus. In addition, the ability to communicate effectively is an essential requirement for this position.
- Customer Service Representative
Following the job title, the company requires the role of a Customer Service Representative based in the immediate office environment. This job is a position that requires rotating shift work from 07.00 – 19.00, Monday – Sunday. This role will initially land the place on a 6-month contract with the potential to be extended.
In this role, you must provide high-touch product support to users leveraging social media platforms. The skill you need to succeed with a company is handling problems and solving them effectively. Then, you must also have multitasking skills in recording calls and interacting with customers.
List Of Concentrix Jobs Opportunities:
- Professional II, Financial Planning & Analysis. <== Apply Here
- Quality Analyst – Native Arabic speaker (Abu Dhabi, UAE). <== Apply Here
- Analyst WFM Reporting (Abu Dhabi, UAE). <== Apply Here
- Team Leader – Arabic speaker (Contact Center – Abu Dhabi). <== Apply Here
- Customer Service Advisor – Arabic speaker (Abu Dhabi). <== Apply Here
How to Apply for A Job
Apply Online: Concentrix Employment And Career Path In UAE 2023
Please apply using the LinkedIn online platform if you want to join the company. Through this site, you can find out which open job positions match your criteria. After meeting the requirements, you can apply for jobs by sending your resume and CV. For more information, please access the Concentrix Dubai web portal.
Overall, the company creates better business outcomes for clients through Strategy, Talent and Technology. CNCX provides services to clients in key industries – retail, travel & e-commerce, technology & consumer electronics, banking, financial services & insurance, health, media, energy and the public sector. For this reason, companies need professional staff to serve clients.
Jobs Archives Concentrix